Room & Rate with Complimentary Breakfast

Reservation

• All reservation must be made to Tuna Bay Island Resort in writing by email and confirmed by us prior to guest arrival
• Due To Peak Season, Reservation For Months Of July And August Is Only Valid For Minimum Of 5 Nights And Above

Taxes

• All Rate Above Are Subjected To 6% Sales & Services Tax (Sst) (Not Inclusive)

Rate Validity

• Travelling Period Starting From 1st of January 2024 Till 31th of October 2024

Deposit/payment

• Travelling Period Starting From 1st of January 2024 Till 31th of October 2024
• To secured booking, full payment must be made to Tuna Bay Resorts by the dateline date stated in the invoice given.
• Payment must be made through our bank account prior to arrival and email to us the banking slips for our reference
• To secured booking during super peak public holiday, full payment to be received once the booking is confirmed by the resort.
• In the events of emergency booking, full payment must be made within 3 working days
• The Resort reserved the right to cancel any booking without notice; if no payment is made, unless the agent is given a terms contract

Event Of Cancellation And No Shows

• Reservation Confirmation: Once you make a reservation with Tuna Bay Island Resort, it is considered a confirmed booking. By confirming your reservation, you acknowledge and agree to the terms and conditions outlined in this no refund policy.
• Non-Refundable Bookings: All bookings made are non-refundable. This means that once the reservation is made and the payment is processed, no refunds will be issued for any reason, including but not limited to changes in travel plans, cancellations, or early departures.
• Modification Policy: In case there are needs to modify your reservation, our resort will do our best to accommodate your request, subject to availability. However, any modifications made to the booking, such as changes in dates, room type, or duration of stay, may be subject to additional charges. These charges will be communicated to you at the time of the modification.
• Discretionary Refunds: While our policy states that no refunds will be issued, reserves the right to make exceptions or provide discretionary refunds in exceptional cases, solely at our discretion.
• In the event of no-show for whatever reasons, the resort is entitled to levy a 100% no-show charge of total room/package charges

Confidentiality

• All information contain herein is private and confidential and is not to be disclosed to any third parties under any circumstances
• The management reserves the rights or anytime without giving prior notice or reason whatsoever to withdraw, add, amend, modify, revise or vary the rate, privileges or terms and conditions of the contract

Remarks

• The operator accepts no liability for any losses injury, illness, accident, expense, delay or other irregularity resulting from activities the participant undertakes willingly.